Programs for Pharmacy
"The high quality and enthusiastic style of your presentations are reflected in the overall impression as well as in the excellent ratings and comments on your evaluation forms. Comments on How to Defuse Anger - an Escalating Challenge included: 'Fantastic! Every pharmacist needs to hear this' and 'Good dynamic speaker who gets involved with the audience'."
Peggy Prophet, Director Continuing
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Do You Say When...?
Knowing what to say (or not to say) can prevent, defuse and resolve challenges faced by pharmacists: emotionally-charged situations, unreasonable requests, mistakes and language differences.
How to Defuse
Anger - an Escalating Challenge
Maximize Your Message -
no matter what the medium
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